Services & Training
We want to work with you after you have chosen the right coffee or slush solution for your business.
When you purchase an Essential Coffee beverage solution our preference is to have our technician come and install it for you. This will ensure as soon as the machine and equipment is delivered you can get started. Once installed our technician will provide training in everything from machine use through to cleaning and troubleshooting.
Our technicians are fully qualified in their relevant field and have had extensive manufacturer training, with many of our team travelling to manufacturers in Europe to receive specialist training.
We have built a reputation on superior customer service and support, and we will work with you after the installation. We have a national network of service technicians across the country to ensure your equipment downtime is reduced to a minimum providing you with maximum availability and return on investment of equipment.Our customer contact centre can be reached 24 hours a day, seven days a week.
Our available machine manuals are available for download below. Please get in touch with us if you have any other questions.
ESSENTIAL COFFEE EXPRESS USER MANUAL
ESSENTIAL COFFEE MACHINE VIVA USER MANUAL
ESSENTIAL COFFEE RENEKA LIFE USER MANUAL
ESSENTIAL COFFEE FRESH MILK TMFM 65 USER MANUAL
FULLY AUTOMATIC CLEANING GUIDE – REVOLUTION
I LUV SLUSH 2 & 3 BOWL ASSEMBLY GUIDE
Watch the below videos to see the features and benefits of our Reneka barista equipment, as well as our “How To” cleaning guides.
For more videos, visit our YouTube Channel.
ESSENTIAL COFFEE NEWS
Look after your customers and look after your staff with quality coffee you’d expect from a top-tier café at the touch of a button. There’s an automatic commercial coffee machine to suit your needs
At Essential Coffee we appreciate how much ocean swimming and surf lifesaving has given to our family and our friends. If you know the Gold Coast then you know it is a truly beautiful place, Australia's sixth most populous city and one of its most popular tourist...
On 01 July 2016, 15 years since Essential Coffee Group was established, the original owners have now hung up their barista aprons and are now retiring. Now having placed over 16,000 coffee and slush systems into the marketplace via a network of direct territories and...
To ensure the safety of your customers, the continued great taste of your fresh coffee, and the longevity of your coffee maker, it is important to clean different parts of your machine at regular intervals with appropriate materials. These intervals could be daily,...