We’re committed to providing ongoing service support to ensure you continue getting the best performance and experience from your equipment.
When you purchase an Essential Coffee beverage solution, we recommend having one of our qualified technicians complete the installation for you. This ensures that as soon as your machine and equipment arrive, everything is set up correctly and ready to use. During installation, our technician will provide comprehensive training covering machine operation, cleaning, and basic troubleshooting.
Our technicians are fully qualified in their respective fields and undergo extensive manufacturer training, with many travelling to Europe for specialized instruction directly from our equipment partners.
We’ve built our reputation on exceptional customer service and ongoing support. After installation, our team remains available to assist you through our national network of service technicians, ensuring minimal downtime and maximum return on your investment. Our customer contact centre is also available 24 hours a day, seven days a week, on 1300 324 111.
MACHINE MANUALS
Our available machine manuals are available for download below. Please get in touch with us if you have any other questions.
ESSENTIAL COFFEE EXPRESS USER MANUAL
ESSENTIAL COFFEE MACHINE VIVA USER MANUAL
ESSENTIAL COFFEE RENEKA LIFE USER MANUAL
FULLY AUTOMATIC CLEANING GUIDE – REVOLUTION
I LUV SLUSH 2 & 3 BOWL ASSEMBLY GUIDE
VIDEO LIBRARY
Watch the below videos to see the features and benefits of our Reneka barista equipment, as well as our “How To” cleaning guides.
For more videos, visit our YouTube Channel.
ESSENTIAL COFFEE NEWS
Look after your customers and look after your staff with quality coffee you’d expect from a top-tier café at the touch of a button. There’s an automatic commercial coffee machine to suit your needs
Essential Coffee Group’s sale means a caffeine hit with big plans for growth
On 01 July 2016, 15 years since Essential Coffee Group was established, the original owners have now hung up their barista aprons and are now retiring. Now having placed over 16,000 coffee and slush systems into the marketplace via a network of direct territories and...
How To Clean Out Your Commercial Coffee Maker
To ensure the safety of your customers, the continued great taste of your fresh coffee, and the longevity of your coffee maker, it is important to clean different parts of your machine at regular intervals with appropriate materials. These intervals could be daily,...
4 Amazing Benefits of Having Commercial Coffee Machines In Your Workplace
Do you know that more than 19 million Australians drink coffee on a daily basis? That's 75 per cent of the entire population. This shows that coffee is an integral part of our nation's culture. That's why having commercial coffee machines in your office is vital....